Services Microsoft 365 & Modern Workplace Identity & Zero Trust Cybersecurity & AI Security Email Security & Deliverability Network, Wi-Fi & Infrastructure Backup, DR & Continuity Automation & IT Governance
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Microsoft 365 Deep-Dive

You are paying for Microsoft 365 & Modern Workplace
Most of it is switched off.

The average SME uses less than 30% of their Microsoft 365 licence. We activate, configure, and optimise the full suite - at no extra licence cost.

Microsoft Experienced EngineersISO 27001 Aligned PracticeSenior engineers, direct access
What it covers

Everything included in this service

Delivered by senior engineers. Scoped and priced upfront. No scope surprises.

📧

Exchange Online & Mail Flow

Full configuration of Exchange Online including routing, shared mailboxes, distribution groups, archiving, and litigation hold.

💬

Microsoft Teams & Teams Phone

Teams governance, guest access controls, channel policy, Teams Phone for PSTN calling, and meeting room integration.

📁

SharePoint & OneDrive

Intranet architecture, permission structure, document governance, data classification, and retention policies.

🔑

Licensing Advisory

Licence audit and utilisation review. Recommendations for right-sizing that typically recover 20-40% of monthly spend.

Platform overview
Microsoft 365 & Modern Workplace
You are paying for the full suite.
Most of it is switched off.
The average SME uses less than 30% of their M365 licence. We activate, configure, and govern the full stack.
What is included in Microsoft 365 Business Premium
WordWord
ExcelExcel
PowerPointPowerPoint
OutlookOutlook
TeamsTeams
SharePointSharePoint
OneDriveOneDrive
IntuneIntune
Entra IDEntra ID
CopilotCopilot
DefenderDefender
PurviewPurview
⚠ What is typically switched off in SME environments
Intune never activated Defender for Endpoint idle SharePoint permissions broken Teams governance absent Power Platform blocked Copilot data exposure risk
What we configure and govern
Teams
Microsoft Teams & Teams Phone
Teams + PSTN Calling
Teams governance policies Guest & external access controls Channel naming & retention Teams Phone PSTN calling Meeting room device integration
SharePoint
SharePoint & OneDrive
SharePoint + OneDrive
Intranet architecture & structure Permission hierarchy corrected Document governance & classification Retention & sensitivity labels External sharing policy
Entra ID
Identity & Security
Entra ID + Defender
MFA enforced — all users Conditional Access policies Defender for Endpoint activated Stale & guest account remediation Legacy authentication blocked
Power Platform
Power Platform & Copilot
Power Automate + Copilot
Power Automate workflow deployment Power BI reporting dashboards Copilot data access governance AI usage policy framework Licence utilisation optimisation
Microsoft 365 plan journey
Business Basic
Business Standard
Business Premium ★
E3
E5
Business Premium is the baseline for a fully managed modern workplace — it includes Intune, Entra ID P1, Defender for Business, and Azure Information Protection that the lower tiers leave out.
Security & Compliance Alignment
M365 governance configured to support ISO 27001 and NIS2 control requirements. Data retention, classification policies, and access management documented.
Tender & Procurement
Teams and SharePoint governance evidence, MFA enforcement records, and compliance configuration — produced within 48 hours for tender submissions.
Licence Optimisation
Licence audit and utilisation review included in every engagement. Recommendations for right-sizing typically recover 20-40% of monthly M365 spend.
You are paying for the full suite. We make sure you are using it.
Tailored to your role

What this means for you

Select your role to see how this service maps to your specific situation.

M365 is the most under-utilised tool in most SME environments

Most businesses have Microsoft 365. Very few have it properly configured. The result is the same set of problems recurring endlessly - permissions that don't work, files that can't be found, email that lands in junk, and tools that nobody uses because nobody set them up. We configure and govern the full suite so it works the way it should.

Microsoft 365 renews automatically each month but nobody has reviewed what is actually deployed
Support tickets keep recurring because the root configuration has never been fixed
Guest and external access has never been reviewed or documented
Power Platform tools are included in the licence but have never been activated
Discuss this with an engineer →

By the numbers

30%
Average M365 feature utilisation in SMEs before a 4DS engagement
2–4 wks
Typical timeline for full M365 environment uplift and governance rollout
2-4 wks
Typical time for full M365 environment uplift

The same tickets keep coming back because the configuration was never finished

Every recurring support issue in a Microsoft 365 environment traces back to a configuration decision that was made incorrectly at setup and never corrected. Permissions that seem fine but break when someone shares a folder. Conditional Access that shows as enabled but was never tested. DMARC that was added but never progressed to enforcement. We audit the root configuration and fix it properly.

Recurring permissions issues across SharePoint and Teams that close and reopen
MFA is enabled for some users but not enforced - you cannot certify it is on for everyone
Guest accounts from old projects are still in the tenant with no review process
Power Automate and Power Apps are licensed but nobody has been given ownership of them
Discuss this with an engineer →

By the numbers

Common
SharePoint permissions incorrectly inherited from top-level site — a frequent first-review finding
Frequent
Tenants with Power Platform available in their licence but never activated or deployed
90 days
Typical timeframe to achieve measurable reduction in recurring M365-related support tickets

Microsoft 365 is one of your largest recurring IT costs - are you getting the value?

M365 Business Premium typically costs between €20 and €25 per user per month. For a 50-person business that is €12,000 to €15,000 per year. Our first engagement with a new client consistently finds that a significant portion of that spend is on features that were purchased but never activated. We identify what is unused, right-size the licence, and deploy what you are already paying for.

No one has reviewed whether the current licence tier is right for your headcount and growth
You have no visibility into how M365 is actually being used across the business
Your IT provider renews the licence each year but has never presented a utilisation report
Competitors on the same tools appear to be getting significantly more value from them
Discuss this with an engineer →

By the numbers

Up to 40%
Portion of licence spend frequently recoverable through right-sizing and deployment
40%
Portion of licence spend frequently recoverable through right-sizing and deployment
1 month
Typical time to visibility on full licence utilisation after engagement begins

M365 governance is a scored criterion in most ICT compliance frameworks

Public sector and healthcare procurement processes increasingly include Microsoft 365 governance as a scored requirement. This covers documented data retention and classification policies, evidence of SharePoint and Teams governance, MFA enforcement records, and Exchange Online compliance configuration. A poorly governed M365 environment will cost points on the governance assessment - or disqualify a submission entirely.

No documented data retention or classification policy applied to M365 workloads
Teams and SharePoint permissions have never been formally reviewed or evidenced
No periodic licence or access reviews to reference in a submission
Exchange Online compliance features such as eDiscovery, archiving, and DLP are not configured
Discuss this with an engineer →

By the numbers

ISO 27001
Governance controls configured to ISO 27001 alignment, evidence available for tender
48 hrs
Typical turnaround to produce M365 governance evidence pack for tender
100%
Of 4DS-managed M365 environments have documented governance baselines
What a first review typically finds

The gaps we find in almost every environment

These are not edge cases. They are the standard state of an SME environment without an independent review.

Most

No Teams governance policy

Guest access open by default. No channel naming conventions. No retention applied to Teams chats or files.

Many

SharePoint permissions broken

Sensitive documents accessible to all staff due to top-level permissions propagating through the entire intranet.

30%

Average M365 feature utilisation

The typical SME uses less than a third of what is included in their licence. Most of the value is purchased but never deployed.

How we deliver it

The 4DS delivery process

Four stages. No handovers to junior staff mid-project. No scope surprises.

STEP 01

Licence Audit

Every licence reviewed, utilisation mapped, cost recovery identified. Report produced before any work begins.

STEP 02

Environment Baseline

Full documentation of current tenant configuration across Exchange, Teams, SharePoint, and security settings.

STEP 03

Uplift & Configure

Systematic configuration of every M365 workload to your requirements and Microsoft best practice governance standards.

STEP 04

Ongoing Optimisation

Monthly licence review, quarterly policy audit, proactive adoption of new Microsoft features as they release.

Get in touch

Get in touch

Tell us about your M365 environment and what you are looking to improve. No commitment required.

  • ✓ We audit what your licence covers versus what is deployed
  • ✓ Plain-language findings report with the top 3 priority actions
  • ✓ Scoped and priced upfront — clear costs before any commitment

Get in touch

Tell us about your M365 environment and what you are looking to improve.

No commitment required.

✓

Enquiry received

No commitment is required at this stage.